Customer Care

Customer Service

How can we help?

If you have any questions, feedback, or want to know about usage, please email us at and we will aim to get back to you within 24 hours.

Delivery Timeframes and Pricing

When will my item arrive?

— New Zealand
— Overnight
— All orders are shipped free of charge throughout New Zealand
— Order before 2pm Monday - Thursday for next day delivery*
— Orders on Friday will be delivered the following Monday

Australia - COMING SOON

1-3 working days
All orders under $100 - $5.00
All orders over $100 - Free

*Orders placed on weekdays before 2 PM NZT will begin processing straight away and will be dispatched the same day for overnight delivery (domestic only) however those that fall after 2 PM NZT will begin processing straight away but cannot be guaranteed for the overnight delivery.

Orders placed on Friday will begin processing on the following Monday.

All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. All information regarding Taxes and Duties can be found here.

Who do you ship with?

All deliveries within New Zealand are sent via overnight courier through Deadline Express.

Dispatching to you:

All orders will be processed and ready to be sent within 24 hours of placing the order. However, if ordered over a weekend or public holiday it will be processed within 24 hours of the first working day.
If for any reason we are unable to meet this 24 hour dispatch turnaround we will contact you to advise.

Please note*
All shipments are sent via traceable method with signature required upon delivery. If for any reason you wish to have signature required removed from your order, please note this in the shipping instructions of your order. By requesting this service be removed, you are acknowledging that Nod Sleep is not accountable for any lost or stolen orders and that your order will not be covered by insurance.
When receiving a consignment that maybe torn open, badly crushed etc please be sure to note this when signing for the goods for your own protection and coverage.
Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.